Frequently asked Questions

Where are orders sent from?

We send our orders from the UK and the USA. In this way, we can guarantee speedy delivery and without hold-ups at customs.

How do you send orders?

We send all orders with only your name and address on the package. The order itself is wrapped in bubble wrap to ensure it won’t be damaged in transit. In this way, we ensure full security and complete discretion.

Do you send the products discreetly?

We are considering your privacy at all times so parcels are sent with no indications of their contents inside along with a return address.

What is standard delivery?

Standard delivery will take 7-20 days depending on what Country you are located and the delivery service you have selected.

What is Premium shipping option?

This delivery option has full tracking with our logistic partners and is a reliable delivery option if you are in a hurry for your order.

How long will it be before my order arrives?

We send off orders as soon as payment is confirmed but usually within 24 hours of your order reaching us or the same day if we receive your order by 4pm. Orders placed at the weekends won’t be sent until the following Monday.

Do you ship orders outside the UK?

Yes, we welcome customers from outside the UK. Bank Transfers can take 1-2 days before they reach our account so there might be a slightly longer delay before payment is confirmed. Orders are then processed and shipped as quickly as our UK orders. However, we can’t guarantee the same speed of delivery as it depends on the overseas postal service over which we have no control. Orders can arrive anywhere between 5 and 25 days.

What will happen if my order is kept by customs?

Before ordering, you should make sure you have a full understanding of the laws where you reside. It is highly unlikely that your order will be seized by customs officers. However, if it were to occur, we would work with you to find a mutually acceptable solution.

Why do offer a 10% discount for Bank transfer & Bitcoin payments?

Paying by credit or debit card has costs which we pay as a business so we encourage customers to pay by bank transfer and Bitcoin and we pass the saving on to you as a discount off your order.

What should i do after making bank transfer?

Please complete this payment page on our website once you have made your bank through your Bank

What is Transferwise?

Low-cost international money transfer up to eight times cheaper compared to a bank.
Apply for a contactless debit card for stress-free spending in any currency, at the real exchange rate.

It’s free to open a TransferWise borderless account and the entire process is done online.

There’s no minimum balance and no cost to order a TransferWise debit Mastercard.

See here – https://transferwise.com/

Switch between currencies for a low fee – between 0.35pc and 2pc of the transaction amount.

See here for our payment options

How can I pay for my order?

You can pay by Bank transfer (we offer a 10% discount) we send the bank details on the thank you confirmation page and by email (please check your spam folder)

See here for payment options

Can i pay by debit or credit card in Transferwise?

You can pay by Bank transfer if you have credit in your Transferwise account or pay by debit or credit card. Its so simple for ongoing orders its easy and secure.

See here for payment options

Is your website secure?

As a company, the security of our customers’ personal details is our top priority. Not only do we use the highest level of encryption of your data but we also have a policy never to share your information with third parties without your permission.

Don’t peptides need to be kept at a certain temperature during transit?

The temperature of the peptides during transit is not of concern. For them to remain active, the most important factor is that they are kept out of direct sunlight.

Why are your prices so reasonable?

We keep our prices low because we work directly with manufacturers.

Do you offer refunds?

It is the customer’s responsibility to ensure they know which peptide is the most appropriate for their research purposes. For obvious reasons, we could never resell a product which had been returned to us. We can only replace if it is clear that it has suffered damage in transit.

What is a peptide?

A peptide is a group of two or more amino acids attached by a peptide bond. Amino acids are known as the building blocks of protein and play a crucial role in many of your body’s natural functions including stimulating hormonal activity or repairing damage to the body. Although they are produced naturally by our bodies, they can also be derived from animal or plant sources or be manufactured synthetically.

How should I store my peptide when I receive it?

Peptides should be stored in a place away from direct heat and sunlight.

What form do you sell your peptides in?

All of our peptides are sold in various sizes of vials of lyophilized powder.

How can I reconstitute my peptides?

Peptides must be mixed with bacteriostatic water and/or acetic acid. These liquids keep the peptides fresh, prevent them from deteriorating and keep them free of bacteria for longer periods. Before using bacteriostatic water which has been kept in the fridge, allow it to reach room temperature as this will facilitate dissolution. In general, simple peptides will only require the addition of bacteriostatic water. However, more complex and long chain peptides will need a small quantity of acetic acid (10-20%) which is then topped up with bacteriostatic water.

Why does the peptide look cloudy when I mix it?

Peptides vary in the degree to which they are soluble in bacteriostatic water. This is especially true of ones which contain multiple hydrophobic amino acid residues. If you have difficulties in dissolving the peptide, we recommend you use a small quantity of dilute (approximately 10%) of aqueous acetic acid for basic peptides or aqueous ammonia for acidic peptides. The addition of these liquids should improve the dissolution of the peptide.

Can I send your products to be tested?

Yes, absolutely. We stand by the quality of all our products and strongly urge you to have them tested by any impartial third party laboratory. Tests which can be carried out include mass-spec, AAA, Maldimass and HPLC.

Why does this vial contain less than my previous order?

During the lyophilization process, a nitrogen flush is added to remove any contaminants. This stage of the manufacturing process can affect the appearance of the peptide. Other factors such as the temperature or the leakage of water vapour from the vial can cause the contents to stick to the side of the vial. Although it may not be visible to the human eye, all our vials are filled automatically and contain exactly the same quantity of peptide.

Why do peptides differ in appearance?

Peptides come in a variety of shapes and sizes due to their nature. Often the ‘cake’ may break during transit. This is normal and doesn’t affect their quality or potency. Also, proteins like LR3 are naturally larger than GRF or GHRP.

What can I use your peptides products for?

Our products are sold on the understanding that they are exclusively for research purposes only. They should never be used for the treatment of any medical condition, deficiency or disease or be added to food for human consumption.

Do you sell other products which don’t appear on your website?

No. The only products we sell are those you can see on our website. These products are peptides for research purposes. Please don’t ask for anything else.


Any other Question have a read of our site, or contact us

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